Frequently Asked Questions

Simply visit the signup form to book a cleaning service, as you provide information about your cleaning job expectations and schedule, your quote will dynamically adjust.

OCS will provide all of the machinery, cleaning equipment, cleaning solutions and personnel in order to provide you with excellent Janitorial services. Your company would be responsible for sanitary products, unless you direct OCS to purchase these items for you.

Cleaning supplies are not included by default.For Domestic services, you will have to prepare somethings like mops, buckets, and other cleaning solutions.

Please get in touch with the superiors right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

We are currently operational in Harare with plans to spread across all Zimbabwe.

We have divided  the products into two:

1. Domestic cleaning services have following services:

move in/out cleaning

residential cleaning

post construction cleaning

up-holster cleaning

power wash cleaning

2. Commercial cleaning have the following services:

steam cleaning

janitorial cleaning

window wash

event help cleaning

Unfortunately, we do not offer such services for now but we will consider in the future.

OCS can start providing our cleaning services pursuant to your immediate needs.

Quality control is measured by the constant presence of the Owner/Supervisor.

We don’t guarantee same-day bookings. However, depending on the day, we can often meet such requirement.

It’s completely up to you. If you’re not going to be home, make sure you let us know on how we will access your house as you make your cleaning appointment.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or predetermined number of appointments.

Click here to get a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items.

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by clicking HERE

Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.

Absolutely. The cleaners go through a screening process that includes a background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.